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Feature Tiers

Feature Tiers. Why we say NO.

At IntegrateHQ the needs of Professional Services guru's that choose to use our product come first - we strive to help them achieve hero status. We do this by ensuring they have the right tools to execute fast, with minimal fuss and no mess.

Have you ever been tasked with delivering a complex integration, having limited information regarding the integration's requirements prior to project kick-off? Imagine learning during project kick-off that the tier of integration software quoted by your sales team & purchased by the customer lacks one feature that is vital to delivering the project.

StressYou are faced with some tough choices:

  1. Forcing the customer to "buy more software", and so starting the project with a trust deficit and risking derailment of the project entirely, or
  2. Hiding the problem and spending extra services hours working around the limitation, ultimately delivering a more complex, less supportable integration, or
  3. Ignoring the problem and hoping it goes away (hint: this never ends well)

We understand that (1) some integrations take longer to scope & set-up, (2) some require more support, (3) and some run for more minutes each day or process more data. In all three of these cases it is reasonable to increase the customer's set-up or monthly support charges. It is not reasonable to require a 2 x increase in software licensing to gain access to a minor, but essential, feature that has been deliberately excluded from the product tier. That's a form of crippleware!

We've seen otherwise rational services companies take risky design decisions as a result of unreasonable "per tenant" pricing and arbitrary product feature tier lines. 

Hey, lets buy one [integration SaaS] license and share it across all of our customers. What could possibly go wrong?

Co-mingling the data of customers in a single account is always a bad idea. 

IntegrateHQ's standard plan charges a monthly account fee for platform access. That fee provides access to unlimited connectors, unlimited integrations, unlimited users, unlimited [insert your favorite feature name here]. It also includes a generous "metered resource allowance" - in simple terms this allowance can be considered as the number of integration run minutes, or how much data that can be processed, per month. Need more resources? No problem, just pay for the overage at our always low rates.

Tim Munro

Feature tiers make life worse for Professional Services teams.

Tim Munro, IntegrateHQ

Feature Tiers?

Next Level wooden sign with a street background
  • Split a product across feature sets (Tiers)
  • Steep/stepped price increases per Tier
  • Bottom Tier lacks 1 commonly used feature
  • Benefit the SaaS vendor not the customer